IT Operations Leader in Canada

Lead day-to-day IT operations as a full-time Senior IT Manager in Canada. Oversee support models, enhance security, and drive efficiency without complicating processes.

We are seeking a dedicated Senior IT Manager who will report to the COO, guiding our IT operations with hands-on leadership. This role encompasses managing IT support and endpoint management while being a critical escalation point for complex issues. The ideal candidate thrives in problem-solving and fostering efficiency while mentoring the IT team.

Key Responsibilities: • Assess and enhance help desk performance and response times • Monitor workloads and drive continuous improvement • Troubleshoot and resolve system and infrastructure challenges • Optimize Intune and improve employee technology experience • Support risk mitigation with security measures like MFA

Requirements: • 10+ years in IT operations, 2-3 years in leadership • Expertise in Microsoft 365 and Azure AD • Proven ability to en...