IT Operations Leader – 24/7 Service Delivery Improvement

REST Solution in Muntinlupa is seeking an IT Operations Manager to oversee the delivery and performance of IT services. This role focuses on managing service desk operations and maintaining compliance with SLAs while ensuring high-quality service.

The candidate will lead a team, optimize workflows, and implement continuous improvement initiatives. A strong background in ITIL practices and IT operations is essential, along with experience in managing multi-tier support teams.