IT Operations Engineer – Smart Connectivity & Incidents

Link-Worldwide in Mexico City is looking for an individual to support the Incident Management process. The role involves overseeing incident backlogs, documenting solutions, and resolving technical issues independently.

Applicants should possess a degree in a relevant field, be bilingual in English and Spanish or Portuguese, and have experience in network administration and ITIL practices. The position is crucial in ensuring operational security compliance and effective incident resolution.