IT Operations & Analytics Lead – Contact Center

HBX Group, a world leading technology partner for travel, seeks an Operations IT Specialist to oversee IT operations and data analytics for its premium Concierge Service contact centers. You will optimize multichannel platforms, implement proactive monitoring, and serve as the primary escalation point, delivering training and driving efficiency.

You will design KPI dashboards with Tableau/Power BI, analyze metrics, and automate reporting for senior leadership, while exploring AI-powered