Found Description
Responsibilities
- Perform configuration and maintenance of PBX Systems. Including installation and configuration of softphones, managing User Accounts, Creation/Deletion of Queues/Flows, DIDs/TFNs, Extensions, Voicemails etc.
- Carry out Flows/IVRs and Call Routing design and implementation.
- Monitor network performance.
- Troubleshoot Network Infrastructure issues.
- Provide technical support to end users, resolving hardware and software issues efficiently.
- Diagnose problems, implement solutions, and escalates as necessary.
- Maintain documentation of common problems and solutions.
- Maintain service level agreements (SLA).
- Handle routine system maintenance (network/software/PBX)
- Participate in backup testing, business continuity, and recovery drills.
- Log ticket issues and document relevant information to come up with a resolution.
- Work with Security and Compliance t...