Found Description
Responsibilities
- Handle the most difficult or advanced problems, including managing the IT Support Engineers
- Supervise a variety of technical projects related to the setup, maintenance, and support of the School’s IT systems
- Manage caseloads (full escalations and requests for assistance)
- Diagnose and solve technical issues at 3rd Support Level
- Provide technical assistance and troubleshooting support including availability to perform on-call (after working hours) activities
- Detect, investigate, recreate and raise defects
- Track defects through internal systems and turn around fixes for production issues
- Ensuring that the IT Infrastructure and Networking services consistently meet operational and business continuity requirements
- Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal use
Requirements
- Educat...