IT Manager – IT Network Engineer L2

Job Location

Taguig City

Job Title

IT Network Engineer L2

Overview

As an IT Network Engineer L2, you will contribute to the business by protecting the reliability and resiliency of P&G’s network infrastructure through Event Management, Incident Management, Change Management, Request Fulfilment, and Continuous Process Improvements. The role is part of the dynamic and growing 24x7 Network Operations Center (NOC) and is based in the Manila NOC hub.

Team

The IT Network Engineer L2 reports to a Senior IT Manager / NOC Team Lead based in Manila. The NOC team covers 24x7x365 support for all P&G sites worldwide and is part of the Global Network Infrastructure team.

Success Metrics

Deliver NOC’s IT Operational Excellence metrics and targets in Incident, Change, Request Fulfilment and Event Management; build value and deliver NOC maturity initiatives via process improvements, automation, tools integration, and organiz...