It Knowledge Management Specialist

About the Role
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At SOTEC Consulting – Astek Group , we are looking for an IT Knowledge Management Specialist to join an international Telecom & Workspace project. This role focuses on the governance of technical documentation, the management of a SharePoint-based knowledge base, and the continuous improvement of the organization's AI Assistant (MIA). You will play a key role in ensuring high-quality knowledge management practices across global operations, helping both IT support teams and AI-powered services deliver accurate and consistent information.

Responsibilities

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• Review and validate Knowledge Base articles created by first-line support teams.
  
• Manage and govern technical documentation across SharePoint and ServiceNow .
  
• Determine the approp...