IT Junior Service ManagerSupport (Comunidad de Madrid)

Would you like to join an international atmosphere and be involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity!

We are looking for an IT Junior Service Manager (L2) Support to join our team!

If you want to belong to a multinational company, leader in its sector, MBGSM is looking for you!

Role Mission

Ensure service continuity and quality with high sense of customer satisfaction.

Act as the single point of contact for multiple stakeholders regarding service maintenance, incidents, requests, and service enhancements.

Key Responsibilities

• Support the Senior Service manager coordinating a multidisciplinary IT support team.
• Take responsibility and ownership for end-to-end incident and request management through ServiceNow including: prioritization, dispatching, backlog maintenance, incident tracking, and resolution within defined SLAs. ...