IT Infrastructure Support Engineer

Key Responsibilities

• Manage and administer IT tools and endpoint management systems.

• Manage Mobile Device Management (MDM) platforms and ensure device compliance.

• Oversee Antivirus (AV) and endpoint security solutions.

• Respond to and resolve L1/L2 IT support issues.

• Maintain IT asset and inventory records, including hardware procurement, deployment, repair, and replacement.

• Manage software and license procurement and renewals to ensure compliance, minimise costs and uninterrupted operations.

• Manage Firewall configurations and VPN access for secure network connectivity.

• Administer Google Workspace, including user accounts, access permissions, and policies.

• Create, update, and maintain SOPs for IT operations and security activities.

• Assist in implementing and maintaining policies a...