Found Description
Key Responsibilities Infrastructure & Operations Manage enterprise infrastructure including servers, networks, cloud platforms and storage environmentsEnsure uptime, performance, and reliability of systems supporting ERP on-premises applicationsOversee monitoring, patching, backup, disaster recovery, and business continuity planningManage endpoint infrastructure including laptops, mobile devices, and field technician equipmentPC/Laptop support, refresh and standardization initiativesIT Support & Service Delivery Manage support for infrastructure and applicationsEstablish and monitor SLAs, KPIs, and service quality metricsDrive continuous improvement of IT support processes and user experienceOversee incident, problem, and change management processes Team Leadership Supervise system administrators, network engineers, and IT support staff.Assign tasks, set priorities, and evaluate team performance.Provide technical guidance and professional development opportunities.Security & Complia...