IT infrastructure engineer (RMA & Diag)

We’re looking for an IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

You’re welcome to work in our data center in Madrid, Spain.

Your responsibilities

• Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting
• Execute workarounds and solutions for IT hardware issues
• Act as a subject matter expert and point of escalation for L1 and L2 technicians
• Create new processes and documentation for IT hardware team
• Collaborate with vendors on warranty replacements (RMA), create requests and manage
• Improve support processes, documentation and training materials

Requirements

• Knowledge of datacenters, and server equ...