Found Description
We’re looking for an IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.
You’re welcome to work in our data center in Madrid, Spain.
Your responsibilities
- Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting
- Execute workarounds and solutions for IT hardware issues
- Act as a subject matter expert and point of escalation for L1 and L2 technicians
- Create new processes and documentation for IT hardware team
- Collaborate with vendors on warranty replacements (RMA), create requests and manage
- Improve support processes, documentation and training materials
Requirements
- Knowledge of datacenters, and server equ...
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