Found Description
IT Infrastructure Engineer — Cloud Contact Center
As an IT Infrastructure Engineer, you'll be the technical backbone of Hilti's global Cloud Contact Center (CCC) platform — ensuring the global customer service teams can reliably connect with customers through voice, email, messaging, and digital channels. You'll configure, maintain, and troubleshoot the contact center infrastructure, manage telephony integrations, and respond to incidents. In this role, you'll be part of the Cloud Contact Center (CCC) Platform Team within the Marketing & Sales IT team in Hilti Global IT. The CCC team operates and evolves the Genesys Cloud platform that powers all of Hilti's customer service interactions globally — from inbound voice calls and emails to WhatsApp, SMS, and web chat. You'll be responsible for keeping these channels running smoothly, rolling out new features, and ensuring business continuity.
What You'll do
Ready to Apply?
Submit your application for IT Infrastructure Engineer — Cloud Contact Center at Hilti Group
Apply Now