Found Description
IT Infrastructure Delivery Manager – Managed Services
Key Responsibilities
- Own end-to-end delivery across infrastructure towers (Data Center, Cloud, Network, Workplace, Security) in a 24x7 managed services model, ensuring SLA, KPI, CX, and contractual adherence.
- Establish and lead delivery governance including service reviews, operational cadence, risk management, audits, and compliance, ensuring transparency and zero surprises for stakeholders.
- Drive maturity in ITIL processes (Incident, Problem, Change, Request, Capacity, Availability), enabling consistent, preventive, and measurable operations in a multi-vendor setup.
- Ensure platform stability, resilience, DR/BCP readiness, and capacity planning through proactive monitoring, trend analysis, and resilience design.
- Lead major incidents and service escalations with strong communication, ensuring rapid resolution, effective RCA, and long-term corrective actions.
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