IT Infra Operations Manager

Responsibilities

• Serve as a key member of the IT Operations team managing IT infrastructure and services, including end-user computing
• Govern and manage IT infrastructure services delivered by outsourcing partners and managed service providers, including contract and billing oversight
• Participate in infrastructure projects such as technology refresh, system upgrades, migrations, and development of new IT capabilities
• Support daily IT operations including incident management, service requests, change management, and application support
• Collaborate with relevant teams to lead disaster recovery (DR) coordination, including recovery strategy, planning, and execution
• Assist in IT audit-related activities and compliance matters
• Ensure all IT solutions and deliveries comply with internal policies, standards, and regulatory requirements
• Develop, maintain, and document IT operations procedures and ...