IT Helpdesk Technician — Remote & On-Site Support

A technology company is seeking an IT Support Technician to support and maintain the IT environment across all stores and departments. You'll handle incoming IT requests via the service desk, providing remote and on-site assistance. Key responsibilities include assessing requests, problem-solving, and maintaining strong relationships with team members and stakeholders. Ideal candidates will have prior IT support experience, Microsoft and ITIL certifications, and good organizational skills. This role involves both remote support and occasional physical equipment handling.
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