IT Helpdesk Support
(m/f/d)
Freelance/Contracting project Lausanne Start date: asap Reference number: /1
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Responsibilities
Monitor infrastructure, applications and operational alerts Identify, log and track incidents using ticketing tools Coordinate with internal technical teams to ensure timely resolution Perform first-level troubleshooting and operational checks Execute documented operational procedures Verify scheduled tasks, system availability and backups Maintain operational documentation and reporting activities Support occasional on-site technical interventions Profile
Proven Experience in IT Support, Helpdesk, Service Desk, NOC or IT Operation Experience with ServiceNow, Jira, EasyVista, Remedy or similar tools Basic understanding of IT infras...