It Helpdesk Support (Mexico) (Polanco)

Duties and ResponsibilitiesProvides intermediate-level support to end-users for Windows Users (Active Directory).
Windows Support.VoIP SupportOffice365 & Exchange online Support.Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problemsSimulates or recreates user problems to resolve operating difficultiesMaintains System Utilization Reports and works with On-Time Performance to monitor and report Technology relatedTracks System outages on a daily basisMaintains Help Desk Knowledge Base and interacts with technicians to keep the information accurateProvides training and guidance to less experienced team membersHandles problems that other team members are unable to resolveProcesses Technology Requests for Installs/Adds/Moves/ChangesReviews Problem Tickets and Chang...