It Helpdesk Support (Mexico) (Polanco)

Duties and Responsibilities
Provides intermediate-level support to end-users for Windows Users (Active Directory).
Windows Support.
VoIP Support
Office365 & Exchange online Support.
Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
Tracks System outages on a daily basis
Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
Provides training and guidance to less experienced team members
Handles problems that other team members are unable to resolve
Processes Technology Requests for ...