IT Helpdesk Specialist

What you will do:

The IT Helpdesk Specialist role is responsible for providing day‑to‑day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem. Must be available for shift work including evenings, weekends & holidays 24/7/365.

Key Responsibilities

• Provides first level IT support for hardware & software issues across all Cineplex LOBs.
• Utilizes Helpdesk application to triage and manage all inbound incidents (Phone, IM, Email) – prioritizing and assessing urgency to incidents as necessary; personally resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.
• Proactively monitor and support components of the Cineplex Systems Infrastructure.
• Participates and provides ideas for the department’s continuous improvement initiatives.
• Aids in resolving Helpdesk issues and documents solutions as needed, in Helpde...