It Helpdesk Specialist - First-Line Support

The
SE Advantage Support L1
role serves as the
first point of contact
for users of the SE Advantage platform, providing customer-focused assistance across registration, quoting, order management, and system navigation.
This position is essential for ensuring smooth platform operations, resolving common issues, and escalating complex cases as needed.
? Key Responsibilities
User & Technical Support
Provide
first‐level support
to SE Advantage users across North America.
Handle inquiries via
email, chat, and phone
, including registration, account access, and quoting support.
Diagnose and resolve
basic hardware, software, and networking issues
related to the platform.
Guide users through processes such as creating quotes, navigating product catalogs, and managing orders.
Walk customers through application use and troubleshooting steps.
Case and Documentation Management
Create, document, and track support cas...