IT Helpdesk Specialist: 1st/2nd Line Support & Inventory

Credit Agricole Amundi IT services in Zurich seeks a hands-on IT support specialist to join a small team delivering level 1 and 2 end-user support for two entities, approximately 70 users, across Switzerland and Central Europe. You will be the first point of contact, diagnose issues, log requests in Jira, and provide practical solutions to incidents.

You will manage hardware inventory, ensure policy alignment, and handle audit requests within the infrastructure scope while collaborating with