Found Description
We are seeking an IT Helpdesk Specialist to join our IT support team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service.
Key Responsibilities
- Provide first‑level technical support to end‑users via phone, email, or in‑person.
- Assist users in resolving hardware and software issues, including desktops, laptops, printers, and applications.
- Walk users through step‑by‑step solutions and provide timely resolutions.
- Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing solutions.
- Escalate complex issues to the appropriate IT support teams for further investigation and resolution.
- Perform routine maintenance tasks, such as software updates, antivirus scans, and system optimizations.
- Collaborate with IT teams to ensure the overall health and security of IT ...