Found Description
Position Overview
MCI is a technology and business services provider that delivers customer experience (CX) solutions across multiple industries. The role involves supporting IT systems and assisting users with hardware and software issues.
IT Helpdesk Specialist Responsibilities
- Provide first‑level technical support to end‑users via phone, email, or in‑person.
- Assist users in resolving hardware and software issues, including desktops, laptops, printers, and applications.
- Walk users through step‑by‑step solutions and provide timely resolutions.
- Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing solutions.
- Escalate complex issues to the appropriate IT support teams for further investigation and resolution.
- Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations.
- Collaborate with IT teams to ensur...