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# IT Helpdesk ManagerFull-time## About This RoleBALANCED+ is a premier IT consulting and managed services firm delivering robust, secure, and modern technology infrastructure for enterprise, government, and non-profit clients. We are looking for a dynamic IT Helpdesk Manager to lead our support team, elevate our service standards, and drive key operational projects.As the IT Helpdesk Manager, you will bridge the gap between day-to-day technical support excellence and strategic project execution. This is a hands-on leadership role for someone deeply versed in IT Service Management (ITSM) frameworks, with the project management discipline to oversee internal initiatives, client onboarding, and continuous process improvements.## Responsibilities* Oversee the daily operations of the IT helpdesk, ensuring high customer satisfaction, swift resolution times, and adherence to SLAs.* Act as the primary ITSM practitioner to design, implement, and mature core processes (Incident, Problem, Change,...