Found Description
IT Helpdesk Executive (SAP HCM)
Location: Singapore (Onsite)
Employment Type: 12-Month Contract About the Role
We are looking for a customer-oriented and proactive IT Helpdesk Executive to provide first-level application support for enterprise HR systems. You will be responsible for managing helpdesk operations, resolving technical issues, supporting end users, and ensuring service requests are handled efficiently while delivering an excellent user experience. This role is ideal for candidates with experience in IT helpdesk, application support, or SAP HCM who enjoy troubleshooting system issues and working closely with users in a dynamic environment.
Key Responsibilities
Location: Singapore (Onsite)
Employment Type: 12-Month Contract About the Role
We are looking for a customer-oriented and proactive IT Helpdesk Executive to provide first-level application support for enterprise HR systems. You will be responsible for managing helpdesk operations, resolving technical issues, supporting end users, and ensuring service requests are handled efficiently while delivering an excellent user experience. This role is ideal for candidates with experience in IT helpdesk, application support, or SAP HCM who enjoy troubleshooting system issues and working closely with users in a dynamic environment.
Key Responsibilities
- Respond to user enquiries via phone, email, and the helpdesk ticketing system.
- Log, categorise, track, and resolve incidents and service requests in accordance with service level agreements (SLAs).
- Investigate, troubleshoot,...
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