It Helpdesk Engineer (Tijuana)

ABOUT

Acclaro is the trusted partner to some of the world's biggest brands and fastest-growing general companies. It's our mission to harness the powerful combination of human expertise and cutting-edge technology, putting brands into the heads, hearts, and hands of people everywhere. Our AI-powered business management and language platform, WordsOnline, ensures a faster time to market with measurable results. Our global team and community of language, country, and technology experts leverage their knowledge to craft localization strategies that help our customers succeed in any market.

POSITION DESCRIPTION

The IT Helpdesk Engineer will be responsible for handling IT incidents and service requests in a professional and timely manner. This role requires a professional with a passion for IT to remotely support queries, take ownership of tickets raised via the helpdesk, and accelerate issues when necessary. Responsibilities include procuring, configuring, in...