Found Description
Responsibilities
- Oversee 100% of the service requests, incidents and problems.
- Manage and coordinate urgent and complicated support issues. Determine root cause of issues and communicate appropriately to internal and external customers.
- Responsible for onboarding and offboarding for all employees and contractors.
- Work in partnership with the Security team to create a secure digital environment.
- Monitor performance and maintain systems managed by IT.
- Maintain and update accurate information across several systems including inventory records, knowledge base, and ticketing system.
- Participate in an on call monitoring rotation.
- Maintain and streamline identity access management.
- Create and maintain documentation and IT policies.
Qualifications
- 3+ years of IT experience.
- Experience working with SaaS tools such as Okta, Kandji/Intune, Google Suite, etc.
- Fa...