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IT Helpdesk and Systems Expert at Jonas Software

EWS Group

markham, on, Canada Full-time June 17, 2026

Found Description

Advance your expertise in IT as a Helpdesk and Systems Administrator at Jonas Software in Markham, ON. This crucial role focuses on managing user systems and enhancing client relations for optimal service delivery.
As a Senior Systems Administrator, you will leverage your 3-5+ years of experience to develop workstations and coordinate the help desk operations. Essential responsibilities include managing MS 365 environments and supporting hardware systems, as well as providing user training and managing emergency responses.
Key Responsibilities:
• Develop new workstation builds and configurations
• Oversee user accounts and permissions management
• Administer help desk ticket prioritization and resolution
• Support on-call emergency technical issues
• Maintain robust PowerShell scripts and backups
Requirements:
• Diploma or degree in a technical area
• 3-5+ years of IT Helpdesk experience
• Certifications in MS 365 and Azure preferred
• Technical expe...

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