IT Helpdesk and Desktop Support Role

Join our team as a Desktop Information Generalist, delivering Level 1, 2 & 3 helpdesk support to corporate and site employees. Your expertise will ensure continuous productivity and safety.
In this role, you will be essential in providing technical support across multiple levels for corporate and site-based staff. Your responsibilities will encompass managing helpdesk tickets effectively, troubleshooting technical issues, and maintaining operational technology systems. Strong communication skills are necessary to keep clients informed on incident resolutions and updates.
Key Responsibilities:
• Deliver comprehensive desktop support for users
• Oversee service desk ticket management and updates
• Install, troubleshoot, and maintain IT equipment
• Conduct training on system usage and access
• Ensure data management through regular housekeeping
Requirements:
• Proven background in IT support roles
• Ability to work collaboratively across teams
• Experience...