Found Description
About the role
As an IT Helpdesk Analyst, you will provide first-line technical support to users, assisting with hardware, software and system-related issues. You’ll manage service requests, resolve basic technical concerns, and work closely with the wider IT team to maintain service continuity.
This is a hands-on role suited to someone who is detail-oriented, customer-focused, and keen to build strong foundational experience in IT support.
Key responsibilities
- Answer incoming helpdesk calls, emails, and tickets in a timely and professional manner
- Log, track, and update support requests within the ticketing system
- Resolve basic Level 1 technical issues including password resets, access requests, and general troubleshooting
- Escalate more complex issues to senior IT team members where required
- Follow up on open tickets and provide users with timely updates
- Support user accoun...