IT Help Desk Technician

IT Help Desk Technician, New Client Requirement – London UK

The goal is to create value for employees that will help preserve the company’s reputation and business.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via chat, email, phone or in-person
• Create and disable user accounts
• Provide IT onboarding for all new employees
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in the helpdesk ticketing system
• Follow-up with customers to ensure issue has been resolved
• Pa...