IT Help Desk Technician at Baffinland

Enhance your IT skills with Baffinland as an IT Help Desk Technician. This role supports users by resolving technical issues and managing inventory in a unique Arctic environment.

Baffinland is seeking an IT Help Desk Technician to deliver comprehensive technical support at its Mary River Property. You will perform intake and triage of support requests, ensure smooth operation of IT assets, and assist with equipment installation. This position involves dynamic problem-solving and collaboration with the Oakville IT team to ensure efficiency.

Key Responsibilities:
• Provide general IT Help Desk support for users
• Monitor tickets for trends and escalate issues
• Maintain inventory of IT assets and facilitate reorders
• Install, provision, and maintain equipment as needed
• Ensure compliance with Baffinland security standards

Requirements:
• Excellent customer service orientation
• Strong communication and in...