Found Description
**Key Responsibilities**:
- Provide **Desktop Support Services (DSS)** for Windows and Mac operating systems, including installation, configuration, and basic troubleshooting
- Assist in the setup, deployment, and maintenance of desktops, laptops, monitors, and peripherals
- Troubleshoot and resolve basic **network connectivity issues** (LAN, Wi-Fi, DNS, DHCP)
- Maintain and update user accounts, passwords, and permissions via Active Directory or equivalent systems
- Document all support activities in the ticketing system and escalate unresolved issues to Level 2/3 teams as needed
- Assist with onboarding and offboarding of employees, including equipment setup and access provisioning
- Support video conferencing tools, VPNs, and remote access configurations
- Follow IT policies, procedures, and best practices for support and documentation
**Qualifications & Skills**:
- 1+ years of experience in IT support, helpdesk, or similar role
- Basic understanding...
- Provide **Desktop Support Services (DSS)** for Windows and Mac operating systems, including installation, configuration, and basic troubleshooting
- Assist in the setup, deployment, and maintenance of desktops, laptops, monitors, and peripherals
- Troubleshoot and resolve basic **network connectivity issues** (LAN, Wi-Fi, DNS, DHCP)
- Maintain and update user accounts, passwords, and permissions via Active Directory or equivalent systems
- Document all support activities in the ticketing system and escalate unresolved issues to Level 2/3 teams as needed
- Assist with onboarding and offboarding of employees, including equipment setup and access provisioning
- Support video conferencing tools, VPNs, and remote access configurations
- Follow IT policies, procedures, and best practices for support and documentation
**Qualifications & Skills**:
- 1+ years of experience in IT support, helpdesk, or similar role
- Basic understanding...