IT Help Desk Specialist - User Support & Troubleshooting

Link-Worldwide in Mexico is looking for a Service Desk Agent to be the first point of contact for users calling the IT Service Desk. The role involves providing top-level customer service, responding to support requests, and troubleshooting issues across software and hardware.

The ideal candidate will possess strong communication skills, the ability to work independently or as part of a team, and expertise in Microsoft Office. Prior experience in customer service is a plus, making this role critical for user satisfaction.