Found Description
Role: Service Desk
Location: Noida
Experience: 1 to 5 Years
Skill Required: International Voice(English), Troubleshooting, Ticketing tools.
Key Responsibilities:
- Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues.
- Diagnose and resolve incidents within agreed SLA timelines and ticket volumes.
- Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT).
- Adhere to quality standards including voice and accent clarity, and technical monitoring protocols.
- Maintain high login efficiency and availability to support customer needs.
- Escalate unresolved issues to Level 2/3 support teams following defined escalation procedures.
- Update an...