Found Description
Wizeline, a global AI-native technology solutions provider, develops cutting‑edge, AI‑powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve.
We are looking for a Helpdesk Tier 1 Support Analyst to provide first‑level IT support and deliver an excellent user experience. This role is ideal for someone who enjoys problem‑solving, working with users, and collaborating with distributed teams in a fast‑paced environment. This opportunity is on‑site in Bogota.
Key Responsibilities
- Provide Level 1 IT support for end users via ticketing systems and communication tools.
- Troubleshoot and resolve common issues related to:
- Email and calendar
- Printers an...