IT Global Support Services Analyst

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Global Support Services technician will be responsible for supporting all level 2 incidents/requests/tasks related to the hardware, enterprise’s applications, and systems. This includes handling documentation and participating in training that’s related to the enterprise’s applications and systems. The goal is to maximize customer satisfaction and maximize the up time of the end user/customer in the production environment.

This position is also responsible for working/assisting with other teams in relation to operating within the established applications, endpoints, and systems within the organization. This will...