Found Description
Responsibilities
- Ensure high-quality IT service delivery aligned with SLAs and business expectations
- Manage ramp-up, transition, and scaling activities while ensuring delivery continuity
- Implement standardized delivery frameworks and processes
- Oversee facilities, infrastructure, and local vendors to maintain operational stability and ensure business continuity
- Act as co-owner of GCC performance with Central IT divisions
- Participate in governance forums and align GCC strategy with business goals
- Implement shared accountability (RACI) across operations and delivery
- Contribute to GCC maturity roadmap and capability evolution
- Ensure full compliance with Philippine Economic Zone (PEZA) regulations
- Own GCC budget, forecasting, and financial performance
- Drive cost efficiency and value realization initiatives
- Ensure transparent recharge and cost allocation mechani...