Found Description
As an IT Field Engineer at Commercial, you will provide onsite break/fix support, hardware installs, and scheduled contractual visits to a wide range of clients. No two days are the same, you'll be the face of our service, building strong relationships while tackling real-time IT challenges head-on.
You have proven experience in supporting existing desktop/server infrastructures and have the confidence to work independently while being backed by a supportive and knowledgeable team.
Your role combines remote work with moderate travel, primarily around the South West region, with occasional travel beyond these areas to meet client needs.
Your responsibilities as an IT Field Engineer will be:
- Ensure Field Engineer support tickets are updated and completed within SLA
- Perform scheduled contract visits at customer sites and complete relevant documentation
- Attend customer sites and troubleshoot IT issues which cannot be resolved remotely b...