Found Description
Responsibilities
- Provide onsite technical support and administration for end‑user devices, including desktop PCs, notebooks, printers, corporate mobile devices, projectors, peripherals, and other workplace IT equipment.
- Deliver movement, additions, changes, and decommissioning services for workplace hardware and software across service locations.
- Install, remove, relocate, configure, test, and set up hardware and locally connected devices.
- Perform local software installations and reinstallations based on approved service requests and incident tickets.
- Diagnose and resolve hardware faults, including defective component replacement, coordination with manufacturers or maintenance providers, and arrangement of spare parts where required.
- Analyse and resolve software issues, including configuration checks, user-side troubleshooting, and reinstallation where necessary.
- Escalate unresolved software issues to the relevant sup...
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