It Engineer

**Role and Responsibilities**
**Tasks**
- Managed Service
- Interact with our portfolio of remote networks and systems to perform various functions such as user
provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration
management.
- Perform routine management of backup and recovery services, file and disk management, and virus
protection.
- Maintain consistent operation of multi-user systems, including coordination with various vendors,
operations personnel, project managers, end users, and customer and IT management.
- Interact with our portfolio of remote networks and systems to perform various functions including user
provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration
management.
- Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues,
escalating as necessary to ensure timely resolution.
- Perform i...