Found Description
Responsibilities
- Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined and routed
- Coordinate intake activities to ensure efficient progression from request through delivery
- Facilitate early discovery activities in partnership with Business Analysts and UX teams
- Act as a central coordination point between business partners and delivery teams (BA, QA, UXD, and development)
- Track and maintain operational and portfolio metrics such as intake volume and throughput
- Identify inefficiencies in intake and delivery workflows and recommend process improvements
- Leverage AI-enabled tools to enhance documentation quality and workflow analysis
Requirements
- Bachelor’s degree in Business, Information Technology, or related field
- 2–5 years of experience in IT coordination, delivery operations, or workflow management