Found Description
About The Job
IT End‑User‑Support Engineer role maintain smooth operation and deployment on end users, including coordination with other teams. Support backend, enterprise and business operations and ensures all concerns involving team are handled accordingly and within SLA.
What You’ll Do
- Handle related tickets from Jira Service Desk ticketing system and provide technical support via phone, remotely, or in person (remote office) related to IT hardware, software, O365, SharePoint, MS Teams, and networking.
- User account management via Active Directory, IDM, MFA, and Mobile Iron but not limited to.
- Address all IT Service request related tickets such as IT equipment’s installation, configuration, and software installation.
- Assist in Problem Management / troubleshooting that could lead to cost savings/reduction, efficient process and reduce recurring tickets.
- Participates in projects such as mass deployments of...
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