Found Description
Responsibilities
- Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
- Provide second-level user support for hardware and software issues.
- Assist in hardware and software installation/configuration according to corporate policies and guidelines.
- Aid in troubleshooting and diagnosing hardware/software errors.
- Support PC replacement programs and emergency equipment exchanges.
- Provide hands‑on assistance for IT project implementations.
- Help with local backup operations in alignment with corporate policies.
- Maintain confidentiality on all user data and related information.
- Perform miscellaneous job‑related duties as assigned.
- A+ certificate or 1‑2 years’ experience in an end‑user support environment
- 1‑3 years of experience in MS Windows desktop operating ...