Found Description
RESPONSIBILITIES
- Diagnose and troubleshoot hardware/software issues to document and resolve problems.
- Provide second-level user support for complex issues that cannot be resolved remotely by the Service Desk.
- Ensure incident management by responding to service desk requests via multiple communication channels and escalating as necessary.
- Lead hands‑on support for IT project implementations and perform additional job‑related duties as assigned.
- Collaborate with cross‑functional teams to solve end‑user technology issues.
- Assist with asset management and maintain stock levels of spare equipment.
- Support the Platform Service Team in backup operations and PC replacement programs.
- Keep IT management informed about the state of local infrastructure.
- Strong sense of ethics and capacity to interact with stakeholders.
- Excellent collaboration and communicat...
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