IT Desktop Support Technician

We are seeking a reliable and customer-focused IT Desktop Support Technician to join our team. The successful candidate will provide first-line technical support to end users, ensuring the smooth operation of desktop systems, hardware, software, and network connectivity.

• Provide first-line IT support to users both remotely and on-site.

• Install, configure, and maintain desktop computers, laptops, printers, and peripherals.

• Troubleshoot hardware, software, email, and network-related issues.

• Set up user accounts and manage passwords and system access.

• Install and update operating systems and software applications.

• Maintain IT equipment and asset records.

• Escalate complex technical issues where required.

• Ensure excellent customer service and timely resolution of support requests.

• Assist with basic network troublesh...