Found Description
Responsibilities
- Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Perform asset inventories.
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
- Updates Incident records.
- Creates and updates work instructions (where necessary).
- Document standards and procedures (where necessary).
- Min. ITE/Diploma graduate with 1 year experience in desktop support.
- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
- Clear Spoken & Written English.
- Possess at least one (1) of the following certifications or their equivalent:
- CompTIA A+
- CompTIA Security+
- CompTIA...
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