IT Deployment Engineer

Job Description

• Assist in IT infrastructure and cloud deployment projects, including Microsoft 365, Azure, Intune, backup solutions and cloud security solutions.
• Provide L1/L2 technical support for incidents, service requests and basic troubleshooting.
• Support senior engineers in project implementation, system configuration, testing, documentation and post-deployment support.
• Troubleshoot issues related to Microsoft 365, Active Directory, Exchange, endpoint devices, backup, virtualization and basic network connectivity.
• Escalate complex technical issues to senior engineers, vendors or principals when required.
• Follow up on assigned cases and ensure issues are tracked until closure.
• Work closely with customers, internal teams and vendors to provide timely updates on incident status and follow-up actions.
• Assist in maintaining technical documentation, deployment records and knowledge...