It Customer Service--Remote

Service desk support:IT Task:- Resolve Connection Issues: Users frequently encounter various connection problems, such as issues with Wi-Fi, passwords, or even those related to their internet service provider.In such cases, I guide them through troubleshooting steps via a call, including assisting them with the installation of Remote Desktop to facilitate remote support.
- Install Programs: Although I do not have direct access to install programs on users' devices, I provide them with a webpage where they can download all the necessary software.I ensure that they have clear instructions and support throughout the installation process to avoid any complications.
- Restore Deleted Folders from Network Drives: When users need to restore deleted folders from network drives, I escalate these cases to FCE support.I ensure that the issue is documented thoroughly and follow up with FCE support to guarantee a timely resolution.
- Delete or Move Profiles from One Virtual Machine t...